Shipping & Delivery
Made for you, then on its way.
Everything we sell is made to order, so your parcel’s journey has two stages: first it’s made, then it’s delivered. Here’s how long each stage takes, how shipping is worked out, and what to do if something goes sideways.
How long it takes
Two stages, one estimate
Your estimated delivery time is the making time plus the delivery time. Because nothing is printed until you order, making comes first.
You order
Your order goes straight to our print-on-demand partner, Printful. Nothing is printed until it arrives.
It’s made
This usually takes 2–5 business days. It can take a little longer when it’s busy.
It’s dispatched
You’ll receive a tracking number as soon as your order is on its way.
It arrives
Delivery time depends on where you are. Here’s what to expect.
Australia & New Zealand
2–14
business days after dispatch
About 4–19 business days in total, including making.
Most orders are made close to you, which helps. If yours ships from further away, expect the longer end of the range.
United States
3–4
business days after dispatch, if made in the US
About 5–9 business days in total, including making.
If your order ships from another region, allow 5–20 business days after dispatch instead.
UAE & Asia-Pacific
5–20
business days after dispatch
About 7–25 business days in total, including making.
Longer journeys and customs checks can add time, so it’s worth ordering early.
These are estimates, not guarantees
Business days are weekdays, not counting public holidays. Busy periods (like the lead-up to Christmas), weather, carrier delays and customs checks can all add time. If you’re ordering a gift, give yourself plenty of room. Nothing on this page limits your rights under Australian Consumer Law.
How shipping is charged
An initial amount, plus a cost per item
Shipping is simple to work out, and you’ll see the total at checkout before you pay.
An initial amount
Each order that includes physical products starts with one initial shipping amount, charged once.
Plus a cost per item
On top of that, each physical item you buy adds a per-item amount, so shipping grows with the size of your order.
Digital products
Printable PDFs and other downloads aren’t posted, so they don’t add any shipping.
A tip for saving on shipping
The initial amount applies once per order, so buying several items together in one order usually costs less than ordering them separately.
Multiple parcels
Why your order might arrive in more than one parcel
Sometimes one order becomes two or more parcels. That’s normal, and it’s usually for one of two reasons:
- Packaging: some products are always shipped separately from everything else.
- Where they’re made: items made at different locations ship separately, because they start their journeys in different places.
The parcels may arrive on different days, and you may get separate tracking details for each.
Only one parcel arrived?
Check your tracking emails for a second tracking number before you worry. If the estimated window has passed and a parcel still hasn’t turned up, jump to running late.
The honest bit
Getting your address right
Please check your delivery address when you order. Once a parcel is on its way, we can’t change where it’s going, so a quick double-check can save you weeks of waiting.
- Include your unit or apartment number, and any building details the courier will need.
- Check your suburb and postcode match.
- Check the country is right.
Spotted a mistake after ordering? Contact us straight away with your order number and the correct address. If your order hasn’t been dispatched yet, we can often update it.
If a parcel comes back. If a parcel can’t be delivered, it’s sent back to our print partner’s facility, which can take a few weeks. We’ll get in touch to confirm the right address and arrange to send it again.
Incorrect addresses and unclaimed parcels. If a parcel comes back because the delivery details supplied with your order were incorrect, or because it wasn’t collected, we may charge the reasonable cost of reshipping it. That doesn’t apply where the problem was caused by us or our delivery arrangements, or where the law says otherwise. It’s the same wording as in our Returns, Refunds & Exchanges policy.
None of this limits your rights under Australian Consumer Law.
Running late?
If your parcel hasn’t turned up
Most delays sort themselves out, and sometimes tracking says “delivered” before you’ve seen it. Here’s what to try, in order.
Check tracking
Use the tracking link in your dispatch email. Updates can lag, especially for parcels crossing borders.
Look around
Check your mailbox, any safe place, neighbours and building reception, and look for a “sorry we missed you” card.
Give it a day or two
If the estimated window has just passed, wait a day or two. Busy periods, weather, customs and failed delivery attempts can all slow things down.
Tell us
Still nothing? Contact us with your order number and we’ll investigate.
Lost or damaged in transit?
We’ll put it right. How we handle parcels that go missing or arrive damaged is set out in our Returns, Refunds & Exchanges policy, and your rights under Australian Consumer Law always come first.
Outside Australia
Where we ship, and what to expect
We ship to Australia, New Zealand, the United States and the UAE, plus selected Asia-Pacific destinations: China, Indonesia, Singapore, India, South Korea, Vietnam, the Philippines, Fiji, Hong Kong and Malaysia.
Overseas parcels travel further and may be checked by customs, so they usually sit towards the longer end of the estimates above.
Duties, taxes and customs fees
Import duties, taxes and customs fees may apply to orders shipped outside Australia, particularly when an order ships from a different region to the one it’s delivered to. They’re your responsibility and aren’t included in our checkout total. Your local customs office can give you an estimate.
Quick answers
Common questions
How long will my order take to arrive?
Making usually takes 2–5 business days. After dispatch, delivery takes about 2–14 business days in Australia and New Zealand, 3–20 in the United States (depending on where your order is made) and 5–20 for the UAE and Asia-Pacific. These are estimates, not guarantees. See our delivery estimates for the full picture.
How is shipping charged?
Shipping is an initial amount for your order, plus a cost for each physical item you buy. Digital products don’t add any shipping. You’ll see the total at checkout before you pay.
Why did my order arrive in more than one parcel?
Some products are always packed separately, and items made at different locations ship separately. Each parcel may arrive on a different day, and you may get separate tracking details for each.
Can I change my delivery address after I’ve ordered?
Contact us straight away with your order number and the correct address. If your order hasn’t been dispatched, we can often update it. Once it’s on its way, the address can’t be changed.
What if my parcel is sent back because the address was wrong?
It returns to our print partner’s facility, which can take a few weeks. We’ll get in touch to confirm the correct address and send it again. If the delivery details supplied with your order were incorrect, or the parcel wasn’t collected, we may charge the reasonable cost of reshipping it. That doesn’t apply where the problem was caused by us or our delivery arrangements, or where the law says otherwise. See our Returns, Refunds & Exchanges policy.
Tracking says delivered, but I don’t have my parcel. What now?
Check your mailbox, any safe place, neighbours and building reception, and look for a card from the post office. If it still hasn’t turned up after a day or two, contact us with your order number and we’ll investigate. Our Returns, Refunds & Exchanges policy explains how we handle parcels that don’t arrive.
Will I have to pay import duties or taxes?
Depending on where you live, your shipment may be subject to import duties, taxes and customs fees. These are the buyer’s responsibility and aren’t included in our checkout total. Your local customs office can give you an estimate.
Need a hand?
Question about your delivery? Ask us.
Send us your order number, if you have it, and what’s happening with your parcel. We’ll help you sort it out.
Last updated 11 November 2026