Terms and Conditions

1. About Us and These Terms

MIK Consulting Services Pty Ltd (ABN: 12 611 317 349), trading as Make Good Choices ('we', 'us', 'our', or 'MGC') operates the website makegoodchoices.com.au (the 'Site'). We are an Australian-based online retailer selling print-on-demand merchandise, which is produced and fulfilled by our third-party fulfilment partner, Printful, Inc., and digital products such as printable PDFs.

These Terms and Conditions ('Terms') form a binding agreement between you ('you', 'your', or 'Customer') and MGC regarding:

• your use of our Site and services;
• your purchase of products through our Site; and
• your rights and obligations as a customer.

By using our Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our Site or purchase from us.

These Terms should be read together with our Returns page and our Shipping page, which form part of these Terms. If there is any inconsistency, your rights under the Australian Consumer Law prevail.

2. Eligibility and Account Use

To place an order with us, you must:

• be at least 18 years of age;
• be a resident of Australia or another jurisdiction we ship to;
• have the legal capacity to enter into a binding contract; and
• provide accurate, current, and complete information.

If you create an account on our Site, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Please notify us immediately at mik@makegoodchoices.com.au if you become aware of any unauthorised use of your account.

We reserve the right to refuse service, cancel accounts, or remove or edit content at our discretion, including where we believe a user has breached these Terms.

3. Print-on-Demand Fulfilment

3.1 How Our Products Are Made

Our physical products are sold on a print-on-demand (POD) basis. This means that when you place an order for one of these products, it is custom-printed and fulfilled by our fulfilment partner, Printful, Inc., based on your specific order. Products are not pre-manufactured or held in stock by us in most cases.

As a result:

• Products are produced specifically for your order.
• Production begins promptly after your order is confirmed.
• Orders cannot always be cancelled or modified once placed — please see Section 7 for details.

3.2 Our Role

We are the seller of the products. Printful acts as our third-party production and fulfilment partner. Your contract for the purchase is with Make Good Choices, not Printful. However, you should be aware that:

• Printful produces and ships the products on our behalf.
• Certain limitations in our service (such as delivery timeframes, product availability, and print accuracy) are influenced by Printful's processes.
• We will always be your point of contact for any queries, complaints, or warranty claims.

3.3 Digital Products

We also sell digital products, such as printable PDF files. Digital products are not printed, produced or shipped by Printful. For digital products:

• we will make the files available to you by download or email once your payment is confirmed, and no delivery charge applies;
• we grant you a non-exclusive, non-transferable licence to download and print the files for your own personal, non-commercial use only;
• you must not resell, share, upload, distribute or modify the files, or use them commercially, without our written permission;
• because files can be copied once supplied, we do not offer change-of-mind refunds after a digital product has been supplied or downloaded; and
• if a file is corrupted, incomplete or materially different from its description, contact us at mik@makegoodchoices.com.au and we will provide an appropriate remedy, such as a replacement file or a refund.

Nothing in this section limits your rights under the Australian Consumer Law.

4. Products, Orders, and Pricing

4.1 Product Descriptions and Representations

We make every effort to accurately represent our products through photography, descriptions, and sizing information. However, please be aware of the following:

• Colours displayed on your screen may vary from the actual printed product due to differences in screen calibration and print processes.
• Sizing is approximate. We provide size guides where available and encourage you to consult these before purchasing.
• Product specifications (including materials, colour options, or design placements) may be updated from time to time as part of our product development process.

Under the Australian Consumer Law, our products come with consumer guarantees that they will be of acceptable quality, match their description, and be fit for the purpose for which they are commonly supplied. These guarantees apply regardless of the above.

4.2 Placing an Order

When you submit an order through our Site, you are making an offer to purchase the selected product(s) at the stated price. A binding contract is formed when we confirm your order by email.

You must provide accurate and complete information when placing an order, including:

• your full name;
• correct delivery address and postcode;
• a valid email address; and
• a valid phone number.

Subject to your rights under the Australian Consumer Law, we are not responsible for failed or delayed delivery caused by incorrect or incomplete delivery information provided by you. If you notice a mistake in your delivery details, please contact us as soon as possible; we can often correct it before your order is dispatched.

4.3 Pricing and Taxes

All prices displayed on our Site are in Australian Dollars (AUD) and include GST where applicable, unless otherwise stated. We reserve the right to amend pricing at any time without notice, provided that the price at the time you place your order will be honoured.

Additional charges may apply for delivery, depending on your location. All applicable charges will be displayed clearly at checkout before you confirm your order. Delivery is charged as an initial amount plus an additional amount for each extra item, and no delivery charge applies to digital products. Delivery costs and any other charges are shown at checkout.

4.4 Order Holds and Cancellations by Us

We reserve the right to place your order on hold or cancel it if:

• we are unable to verify your delivery address;
• payment is not received or is declined;
• the product you ordered goes out of stock with no suitable alternative; or
• we have security concerns regarding the order.

If your order is placed on hold, we will notify you and allow you a reasonable period to resolve the issue. If we cancel your order, a full refund will be issued to your original payment method.

5. Content, Designs, and Intellectual Property

5.1 Collaborations

We don't currently offer custom orders. If we agree to collaborate with you on a design or product, we will agree the terms with you in writing before we start, including who owns the content and how it can be used.

5.2 Our Content and Designs

All content on our Site — including text, images, logos, brand names, product designs, and digital assets — is owned by or licenced to Make Good Choices and is protected by Australian copyright law and other intellectual property laws.

You must not copy, reproduce, distribute, or otherwise use our intellectual property without our express written permission.

5.3 Prohibited Content

We will not produce or sell products containing content that:

• exploits, abuses, or sexualises minors;
• harasses, defames, or threatens any person or group;
• promotes or condones violence, hatred, or discrimination based on race, ethnicity, religion, gender, sexual orientation, disability, or similar attributes;
• is obscene, offensive, or illegal under Australian law;
• infringes any third party's intellectual property rights;
• contains personally identifiable or confidential information without consent; or
• promotes terrorism, self-harm, or other dangerous activities.

We reserve the right to decline any collaboration, or refuse to produce or sell any product, that contains prohibited content at any time, without notice.

6. Payment

Payment is required in full at the time of placing your order. We accept payment via the methods displayed at checkout. By providing payment details, you confirm that you are authorised to use the payment method and that the information you provide is accurate.

Payments are processed securely through our payment gateway. We do not store your full payment card details. Our payment processing complies with applicable PCI DSS standards.

If payment is declined or reversed (including as a result of a chargeback you raise that is not consistent with your rights under these Terms or the ACL), we reserve the right to recover any resulting costs from you.

7. Order Cancellations and Changes

Because our physical products are custom-made to order, your ability to cancel or amend an order is limited once it has been confirmed. Please review your order carefully before submitting.

You may be able to cancel or amend an order if it has not yet entered production. Please contact us as soon as possible at mik@makegoodchoices.com.au. We will do our best to assist, but cannot guarantee changes can be made once production has commenced.

8. Shipping and Delivery

8.1 Delivery Locations

We deliver to Australia, New Zealand, the United States, the United Arab Emirates and a number of countries in Asia and the Pacific. The countries we currently deliver to are listed on our Shipping page, and delivery costs are displayed at checkout. Digital products are delivered electronically.

8.2 Delivery Timeframes

Delivery timeframes consist of two stages: production time and shipping time. Estimated timeframes are displayed on our Site and at checkout. These are estimates only — we cannot guarantee specific delivery dates.

Factors that may affect delivery include:

• public holidays in Australia or the country of origin;
• peak periods (e.g., Christmas, sales events);
• carrier delays or disruptions; and
• remote delivery locations.

We will notify you of any known significant delays.

8.3 Risk and Title

Risk of loss or damage to a product passes to you when the product is delivered to your nominated address. Title in the product passes to you once we have received full payment.

8.4 Lost or Undelivered Orders

If carrier tracking indicates that your order has been delivered but you have not received it, please first check the tracking details and have a look around your property, with neighbours and at any safe drop location, as parcels are sometimes left there. If it still hasn't turned up after a day or two, contact us at mik@makegoodchoices.com.au and we will follow it up with the carrier.

If your order is confirmed as lost in transit, please contact us at mik@makegoodchoices.com.au as soon as you can. We will investigate and work with you to arrange a replacement or refund as appropriate. Letting us know within 30 days of the estimated delivery date makes it easier to follow up with the carrier, but this is not a time limit on your rights.

8.5 Delivery to P.O. Boxes

We cannot guarantee delivery to P.O. boxes for all products. Please provide a street address where possible.

8.6 Import Duties, Taxes and Customs

For orders delivered outside Australia, the destination country may charge import duties, taxes, customs clearance fees or similar charges. These are not included in the price or delivery charge shown at checkout, and they are your responsibility as the buyer. We have no control over these charges and cannot estimate them in advance.

8.7 Incorrect Delivery Details and Unclaimed Parcels

If a parcel is returned to us because the delivery details supplied with your order were incorrect, or because it wasn't collected, we may charge the reasonable cost of reshipping it. That doesn't apply where the problem was caused by us or our delivery arrangements, or where the law says otherwise.

9. Your Rights Under Australian Consumer Law

9.1 Consumer Guarantees

When you purchase products from us as a consumer, our products come with guarantees that they will be:

• of acceptable quality (safe, durable, free from defects, and fit for purpose);
• fit for any specific purpose you communicated to us before purchase;
• as described (matching any description we provided); and
• matching any sample or demonstration model shown.

9.2 Your Remedies for Faulty Products

Major Failure

If a product has a major failure (i.e., it is substantially not what was described, is unfit for its purpose, or is of unacceptable quality to the point that you would not have purchased it had you known), you are entitled to:

• reject the product and receive a full refund; or
• reject the product and receive an identical replacement; or
• keep the product and receive compensation for the reduction in its value.

You may also be entitled to compensation for any other reasonably foreseeable loss or damage caused by the failure.

Minor Failure

If a product has a minor failure, we are entitled to choose to repair or replace the product, or provide you with a full refund.

9.3 How to Make a Claim

To make a claim under the consumer guarantees or our returns policy, please:

• Contact us at mik@makegoodchoices.com.au as soon as you reasonably can after you discover the issue. We ask that you contact us within 30 days of receiving your order where possible, but this is not a time limit on your rights.
• Include your order number, a description of the issue, and photos of the product and any defect.
• We will assess your claim promptly and respond within 5 business days.

For major failures, you may choose a refund (including the original delivery costs), a replacement, or compensation, as set out above. We will cover the reasonable cost of returning the product if we ask for it back, and in many cases we won't need it returned. For minor failures, we will repair, replace or refund the product and let you know which. More detail is on our Returns page.

9.4 Change of Mind Returns

Because our physical products are custom-printed to order, we do not offer change-of-mind returns or exchanges as a general policy. Please choose carefully. The same applies to digital products once they have been supplied or downloaded.

This policy does not affect your rights under the ACL for faulty or misdescribed products.

10. Limitation of Our Liability

To the fullest extent permitted by Australian law, our liability to you for any loss or damage (whether in contract, tort, statute, or otherwise) arising from your use of our Site or the purchase of our products is limited to:

• the cost of replacing the goods or supplying equivalent goods; or
• the amount you paid for the relevant order,

whichever is the greater.

We are not liable to you for any:

• indirect, incidental, or consequential loss;
• loss of profits or revenue;
• loss of data; or
• loss arising from events beyond our reasonable control (including supply chain disruptions, natural disasters, carrier failures, or government actions),

except to the extent such liability cannot be excluded under the ACL or other applicable law.

You acknowledge that, as our products are provided via a print-on-demand model, minor variations in colour, sizing, or design placement are not, on their own, a reason for a voluntary return or a breach of these Terms where they are within industry-standard tolerances. This does not affect your rights if a product materially differs from its description or otherwise fails a consumer guarantee.

11. Privacy and Personal Information

We collect and handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Our Privacy Policy explains in detail how we collect, use, disclose, and store your personal information.

In summary:

• We collect personal information (name, address, email, phone number, payment details) to process and fulfil your orders. If you subscribe to our newsletter, we also collect your email address (and your first name, if you give it to us) to send you updates.
• We share necessary personal information with our fulfilment partner (Printful) for the purpose of producing and delivering your order. Printful may process your information outside Australia (including in the United States). We take reasonable steps to ensure it is handled in accordance with the APPs.
• We do not sell your personal information to third parties.
• You may request access to, or correction of, your personal information by contacting us at mik@makegoodchoices.com.au.

If you have concerns about our handling of your personal information, you can contact us directly or lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Use of Our Website

You agree to use our Site only for lawful purposes and in a manner that does not infringe the rights of others. You must not:

• use our Site in a way that is fraudulent, deceptive, or misleading;
• attempt to gain unauthorised access to our systems or another user's account;
• introduce viruses, malware, or other malicious code;
• scrape, harvest, or systematically collect data from our Site without our written consent;
• use our Site to impersonate any person or entity; or
• use our Site in violation of any applicable Australian law.

We reserve the right to restrict or terminate your access to our Site at any time if we reasonably believe you have breached this Section.

13. Third-Party Links and Services

Our Site may contain links to third-party websites or services. These links are provided for your convenience and do not constitute our endorsement of those sites or services. We have no control over third-party content and accept no responsibility for them.

Your use of third-party websites is subject to their own terms and conditions and privacy policies.

14. Complaints

We are committed to resolving any issues you have with your purchase promptly and fairly. If you have a complaint:

• Contact us at mik@makegoodchoices.com.au with your order number and details of your complaint.
• We will acknowledge your complaint within 2 business days and aim to resolve it within 10 business days.
• If we cannot resolve your complaint to your satisfaction, you may contact the relevant Australian consumer protection authority.

External bodies that may be able to assist include:

• The Australian Competition and Consumer Commission (ACCC): www.accc.gov.au
• Your state or territory consumer protection agency (e.g., NSW Fair Trading, Consumer Affairs Victoria, Queensland Office of Fair Trading).

15. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, products, or legal requirements. When we do, we will update the 'Last Updated' date at the top of this document and, where changes are material, we will notify you by email (if you have an account) or by a notice on our Site.

Your continued use of our Site or placement of an order after updated Terms have been posted constitutes your acceptance of the updated Terms. If you do not agree to the changes, please do not continue using our Site.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Queensland, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of Queensland and the applicable federal courts of Australia.

Nothing in these Terms affects any right you may have under Australian law to bring proceedings in another Australian jurisdiction.

17. Definitions

18. Contact Us